Privacy Policy – We Home BV

Last updated: 20/08/2024

At We Home BV, accessible on our website, one of our priorities is the privacy of our visitors and guests. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or book accommodation with us.

If you have questions or require more information, please contact us at:

📧 we@we-home.be

1. Consent

By using our website and services, you consent to the terms of this Privacy Policy.

2. Information We Collect

When you interact with our website or make a booking, we may collect:

Name, email address, phone number, billing and payment details.

Booking details (dates, property, number of guests).

Identification details if required by law (e.g. Belgian city registration rules).

Communications you send to us (emails, forms, enquiries).

Technical information such as IP address, browser type, and pages visited (via cookies/log files).

3. How We Use Your Information

We use your information to:

Process and manage bookings.

Communicate with you regarding your stay.

Comply with legal and tax obligations (e.g. Belgian tourist registration, VAT).

Improve our website and services.

Prevent fraud and protect security.

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Under the GDPR, we process personal data based on:

Contractual necessity (to manage bookings).

Legal obligations (e.g. Belgian registration/tourism tax rules).

Legitimate interests (improving services, preventing fraud).

Consent (e.g. if you sign up for marketing emails).

5. Data Retention

We retain booking and payment data for as long as required by Belgian accounting/tax law (typically 7 years). Other data (e.g. enquiries) is kept only as long as necessary to provide services.

6. Your Rights (GDPR)

You have the right to:

Access your personal data.

Request correction or deletion.

Restrict or object to processing.

Request data portability.

Withdraw consent (if processing is based on consent).

Requests can be made by contacting us at [insert email]. We will respond within one month.

7. Cookies & Tracking

Our website uses cookies to improve functionality and analyze site traffic. You can manage or disable cookies in your browser settings.

8. Children’s Privacy

We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Data Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

10. Third-Party Services

Our website may contain links to third-party booking platforms (e.g. Booking.com, Airbnb). This Privacy Policy applies only to our own website and services. Please review the privacy policies of those platforms separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revision date.